Shipping policy

At ORDINOLO, operated by AUREN LONDON LTD (Company Number: 17479614), we are dedicated to providing a reliable and transparent shipping experience for our customers in the United Kingdom. We offer Free Shipping on all orders.

1. SHIPPING DESTINATIONS & CARRIERS

Currently, we target and ship to customers within the United Kingdom using trusted carriers including Royal Mail, Evri, and DPD.

2. SHIPPING COST

ORDINOLO provides Free Shipping on all orders. There are no hidden fees or additional shipping charges added at checkout.

3. ORDER PROCESSING & TRANSIT TIMES

Our goal is to ensure your order reaches you as quickly as possible. Please note the following timeframes for all UK orders:

Order Processing Time: 1 - 2 Business Days (Monday – Friday).
Order Transit Time: 4 - 7 Business Days (Monday – Friday).
Order Cut-off Time: 18:00 (London Time).

Total Estimated Delivery Time: 5 - 9 Business Days (Monday – Friday).

4. DELIVERY TERMS

While we aim to meet these delivery windows using our designated carriers, please note that transit times are estimates and may vary due to external factors. If your order is significantly delayed, please contact us at support@ordinolo.com.

5. ORDER TRACKING

Once your order has been dispatched, you will receive a confirmation email containing your tracking number. You can monitor your shipment's progress directly through our carrier’s website or via our Track Your Order page.

6. WRONG ADDRESS & DELIVERY ISSUES

If a package cannot be delivered due to an incorrect address provided by the customer or if the package is refused, the customer may be responsible for any additional costs incurred. Please double-check your shipping details at checkout.

7. CONTACT INFORMATION

If you have any questions regarding our shipping practices, our team is here to help:

Store Name: ORDINOLO
Company Name: AUREN LONDON LTD
Company Number: 17479614
Physical Address: 104 Heathfield Rd, Handsworth, Birmingham B19 1HJ, United Kingdom
Phone: +447446385540
Email: support@ordinolo.com
Customer Service Hours: Monday – Friday: 09:00 – 18:00 (London Time)