Payment Policy

Last updated: October 10, 2026

Payment Policy

At ORDINOLO, operated by AUREN LONDON LTD (Company Number: 17479614), we aim to provide a clear and straightforward payment process for customers in the United Kingdom.

This Payment Policy explains how payments are made for purchases through our website, ordinolo.com.

1. ACCEPTED PAYMENT METHODS

We accept the payment methods made available to you at checkout. The available options will be displayed during the checkout process before you complete your purchase.

Payment methods may vary depending on availability, your location, and the payment services enabled on our website. Please check the payment options displayed at checkout to confirm which methods you can use for your order.

We do not guarantee that a particular payment method will always be available. If a payment option is unavailable, please select another available method or contact our customer service team for assistance.

2. PRICES AND CURRENCY

Product prices are displayed on our website. Before completing your purchase, please review your order summary and confirm the total amount payable, including any applicable taxes and delivery charges.

Our standard shipping for eligible orders delivered within the United Kingdom is free. The shipping cost applicable to your order will be shown at checkout before you submit your purchase.

The currency applicable to your order will be shown on the website and/or during checkout. Your payment provider may apply currency conversion or other charges where relevant to your payment method or account. Any such charges imposed by your provider are subject to its terms.

3. WHEN PAYMENT IS TAKEN

Please complete payment using one of the methods available at checkout. Unless the checkout states otherwise, payment is required when placing your order.

The timing of payment authorisation and collection may depend on the payment method and payment processing arrangements. Follow the instructions displayed during checkout to complete your transaction.

Submitting an order does not mean that a payment has been successfully completed. An order may require successful payment processing before it can be fulfilled.

4. PAYMENT CONFIRMATION AND ORDER PROCESSING

After submitting your order, you should receive an order-related confirmation email at the email address provided during checkout. Payment confirmation and order acceptance may be communicated separately, depending on the transaction and order status.

If you do not receive an order confirmation, please check your email's spam or junk folder. You may also contact us at support@ordinolo.com for assistance.

Please do not place the same order repeatedly if you are unsure whether your first payment went through. Check your order status or contact us first to help avoid duplicate orders or payments.

5. DECLINED OR FAILED PAYMENTS

A payment may be declined, rejected, or interrupted by your bank, card issuer, payment provider, or a technical issue during checkout.

If your payment fails, please check that your payment details are correct and that your payment method is valid and has sufficient available funds or credit, where applicable. You may also contact your bank or payment provider for further information.

If the payment continues to fail, you may try another payment method displayed at checkout or contact our customer service team.

If your account shows a pending or completed charge but you have not received an order confirmation, please contact us with the relevant order details. Do not send full payment card numbers or card security codes by email or telephone.

6. PAYMENT SECURITY AND THIRD-PARTY PROVIDERS

Payments are processed through the payment service available and selected during checkout. The relevant payment provider may process payment details to authorise and complete your transaction, detect fraud, and meet its legal or regulatory obligations.

Your use of a third-party payment service may also be subject to that provider's terms, conditions, and privacy practices.

For your protection, do not send full payment card details, passwords, or card security codes to us by email or through other unsecured communications.

For information about how personal information is handled when you use our website, please read our Privacy Policy.

7. REFUNDS AND PAYMENT REVERSALS

Eligible refunds are handled in accordance with our Return and Refund Policy and applicable UK consumer law.

Where a refund is approved, it will normally be issued to the original payment method unless another method is agreed or required by law.

After we initiate a refund, your bank or payment provider may require additional time to process it and make the funds available. The time required may vary depending on the provider and payment method.

If you believe you have been charged incorrectly, charged more than once, or have not received an expected refund, please contact us with your order number and the relevant transaction details so we can investigate.

8. PRICING ERRORS AND ORDER CANCELLATIONS

We take reasonable care to ensure that product prices and order totals are displayed accurately. If we identify a material pricing or listing error, we will take reasonable steps to address it and contact you where necessary.

If we cannot accept or fulfil an order and a payment has already been taken, we will arrange any refund due in accordance with applicable law.

Nothing in this policy limits your statutory rights concerning cancellations, refunds, faulty goods, or other protections available under UK consumer law.

9. CONTACT INFORMATION

If you have questions about a payment, a failed transaction, a charge, or a refund, please contact our customer service team.

Store Name: ORDINOLO
Legal Company Name: AUREN LONDON LTD
Company Number: 17479614
Business Address: 104 Heathfield Rd, Handsworth, Birmingham B19 1HJ, United Kingdom
Email: support@ordinolo.com
Phone: +44 7446 385540
Customer Service Hours: Monday to Friday, 09:00–18:00 (London Time). Saturday and Sunday: Closed.